Policies
- Returns & exchanges
We don't accept returns, exchanges, or cancellations. However, if you have any problems with your order, please contact us. We will do our best to work things out. - Digital downloads
Your PDF digital files will be available to download once payment is confirmed. You will receive an email with a link to follow for the download. PDF digital files can be downloaded worldwide. - Shipping of paper patterns
Shipping of paper patterns is available only to the U.S. and Canada at this time. - Processing and shipping times
The time needed to prepare an order for shipping varies. We will notify you if your pattern(s) cannot ship within 3 business days. The estimated delivery time in the U.S. and Canada is 4 to 7 business days. We will do our best to honor these times. However, these are estimates, and we cannot guarantee them.
Protecting your private information is our priority. This statement of policy applies to Pamalama Jo Designs (PJD) and governs data collection and usage. By using the PJD website, you consent to the data collection practices used in this statement.
- We do not collect any personal information about you unless you voluntarily provide it to us. However, you may be required to provide certain personal information to us when you elect to use certain products or services available to you on the site. These may include (a) registering for an account on our site or signing up for our newsletter; (b) sending us an email message; (c) requesting services from PJD, such as trunk shows, workshops, or lectures; and (d) submitting your credit card or other payment information when ordering and purchasing products and services on our site. To wit, we will use your information for, but not limited to, communicating with you in relation to services and/or products you have requested from us. We may also gather additional personal or non-personal information in the future.
- We collect and store your personal information to operate our website and to provide the services and/or products you have requested.
- We may also use your personally identifiable information to inform you of other products or services available from PJD or our affiliates.
- PJD does not sell, rent, or lease its customer lists to third parties.
- PJD may share data with trusted partners to help perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to PJD, and they are required to maintain the confidentiality of your information.
- PJD may disclose your personal information without notice if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on PJD or the site; (b) protect and defend the rights or property of PJD; and/or (c) act under exigent circumstances to protect the personal safety of users of the PJD website or the public.
- PJD may keep track of the websites and pages used by our users' visits within PJD, in order to determine what PJD products or services are most popular. This data is used to deliver customized content and advertising within PJD.
- Information about your computer's hardware and software may be automatically collected by PJD. This information can include your IP address, browser type, domain names, access times, and referring website addresses. This information is used for general operation, quality control, and statistics on our website.
- We respect your privacy and give you the opportunity to opt-out of receiving announcements of certain information. Users may opt out of receiving any or all communications from third-party partners of PJD by contacting us here at PJD by email, telephone, or mail.
- PJD reserves the right to change this privacy policy from time to time. We will notify you about significant changes in the way we treat your personal information by: (a) emailing you; (b) placing a prominent notice on our site; and (c) updating any privacy information on this page. Your continued use of the PJD site and/or products and services provided by PJD after such modifications will constitute your: (a) acknowledgement of the modified privacy policy; and (b) agreement to abide by and be bound by that policy.
Effective as of August 1, 2024.
Pamalama Jo Designs owns copyright protection for the designs and patterns sold here. We hope you enjoy making these quilts and other projects for your own personal use. When purchasing a Pamalama Jo Designs' pattern, you have been granted certain rights and privileges.
You have the right to:
- Make the quilts or other projects for your personal, non-commercial use.
(This means you cannot make items to be sold.) - Use the designs (drawings) on clothing or projects for your own personal, non-commercial use.
- Change the size of the design to your personal preference.
You DO NOT have the right to:
- Duplicate any part of any pattern (directions, photos, or designs) for any reason for distribution to others.
- Produce any quantity of finished products for sale, either by yourself or through others such as charities or non-profits
- Place the appliqué designs on any items for sale.
- Sell items with the appliqué designs online on any website or platform.
Thank you for following copyright law and for supporting designers like us. For any exceptions to these rules, please contact us by email to obtain written permission.
- Shipping of paper patterns: Shipping of paper patterns is available only to the U.S. and Canada at this time. Patterns are shipped via US First Class Mail in sturdy cardboard flat envelopes or boxes.
- Processing and shipping times:
The time needed to prepare an order for shipping varies. We will notify you if your pattern(s) cannot ship within 3 business days. Estimated delivery time in the U.S. and Canada is 4 to 7 business days. We will do our best to honor these times. However, these are estimates, and we cannot guarantee them.Â
Shipping & Handling Rates
United States (including Alaska and Hawaii)
$0 - $30.00 - $8.00 shipping
$31.01 - $49.99 - $10.00 shipping
$50.00 and up - FREE shipping
Canada
$0 - $30.00 - $20.00 shipping
$31.01 - $49.99 - $22.00 shipping
$50.00 and up - $26.00